Refund and Returns Policy

Thank you for shopping with GroomingZooming.com. We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Returns

1.1 Eligibility for Returns

You may return products within 3 days of receiving your order if:

• The product is in its original, unopened, and unused condition.
• The product is in its original packaging with all tags, labels, and accessories included.

1.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used.
• Personalized or custom-made items.
• Sale items or clearance products (unless otherwise specified).

1.3 How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at support@groomingzooming.com with your order number and reason for return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the product.
3. Ship the Item: Return the item to the address provided in the RA instructions. You are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.

2. Refunds

2.1 Refund Processing

Once we receive and inspect the returned product, we will process your refund within 4 days business days. The refund will be issued to the original payment method used for the purchase.

2.2 Shipping Costs

Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product. If you are eligible for a refund of shipping costs, it will be processed as part of your overall refund.

3. Exchanges

3.1 Exchange Policy

We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within [insert number] days of receipt. We will arrange for a replacement or refund and cover any return shipping costs.

5. Contact Us

For any questions or concerns regarding returns or refunds, please contact our customer service team at:

GroomingZooming.com
Email: support@groomingzooming.com

Thank you for shopping with GroomingZooming.com. We appreciate your business and are here to assist you with any issues or concerns.